privacy policy

01information we collect

Information you give us

• Contact details — your name, email address, phone number, and mailing or shipping address.
• Appointment details — the services you book, appointment dates and times, provider preferences, and notes you share when booking.
• Intake & consultation information — skin concerns and goals, current skincare routine, relevant medical history, medications, allergies, and similar details you provide on intake forms, consent forms, or our virtual consultation questionnaire.
• Photos — skin photos you submit for a virtual consultation, and before-and-after photos taken in-studio with your consent.
• Purchase information — the products, services, series, memberships, gift cards, or trainings you buy, and your billing and shipping details.
• Professional credentials — for training applicants, your esthetics or cosmetology license or proof of enrollment.
• Communications — messages you send us by email, text, phone, contact form, chat, or social media, and reviews or testimonials you provide.

Information collected automatically

• Device and browser type, IP address, approximate location, pages viewed, referring pages, and the dates and times of your visits.
• Information collected through cookies and similar technologies, described in Section 6.

Information from others

• Booking and payment confirmations from our scheduling and payment providers (such as Square).
• Information from social media platforms when you interact with our pages or tag us.

02how we use your information

We use your information to:

• Schedule, confirm, remind you of, and provide your appointments and services.
• Evaluate whether a treatment is appropriate for you and tailor it to your skin.
• Process and fulfill orders, memberships, series, gift cards, and training registrations, and ship products to you.
• Communicate with you about your appointments, purchases, account, and questions.
• Send marketing emails or text messages about promotions, new services, and skincare education, where you have opted in.
• Administer The Revive Society membership, including recurring billing and member pricing.
• Improve our website, services, and client experience.
• Prevent fraud, enforce our Terms & Conditions, and comply with legal and licensing obligations.

03skin, health & photo information

To provide esthetic services safely, we ask about your skin, medical history, medications, and allergies. We treat this information as confidential, use it only to plan and deliver your care, and share it only with the providers on our team involved in your treatment, or as required by law.

Before-and-after photos are taken only with your permission. We will never post or share identifiable photos of you for marketing purposes without your separate written consent, which you may withdraw at any time by contacting us.

04how we share information

We do not sell your personal information. We share it only as follows:

• Service providers who help us run our business, such as Squarespace (website and online store hosting), Square (appointment scheduling and payment processing), email and text messaging platforms, website chat tools, video platforms used for virtual consultations (such as Zoom or FaceTime), and shipping carriers. These providers may only use your information to perform services for us.
• Our team — the licensed providers and staff who deliver your services.
• Legal and safety — when required by law, subpoena, or regulatory authority, or when necessary to protect the rights, safety, or property of our clients, team, or business.
• Business transfers — if our business is sold, merged, or reorganized, client information may be transferred as part of that transaction.
• With your consent — for example, if you ask us to share a product plan with another provider or agree to be featured in a testimonial.

05email & text messaging

If you provide your phone number and opt in, we may send you text messages about appointment confirmations and reminders, order updates, and, with your consent, occasional promotions. Message frequency varies. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP, and get help by replying HELP. Appointment and order messages may continue so we can serve you unless you ask us to stop.

You can unsubscribe from marketing emails using the link at the bottom of any email. We will still send transactional emails about your appointments, orders, and membership.

Mobile opt-in information and consent is never shared with third parties for their own marketing purposes.

06cookies & analytics

Our website uses cookies and similar technologies to keep the site working (for example, remembering your shopping cart), understand how visitors use the site, and measure the performance of our content and advertising. Our website platform, Squarespace, and analytics tools we may use set these cookies.

You can control cookies through your browser settings. Blocking some cookies may affect features such as the cart or booking flow. For details on the cookies Squarespace uses, see Squarespace’s cookie policy.

07payments

Payments for products, services, memberships, and trainings are processed by third-party payment processors such as Square and Squarespace Payments. Your full card number is transmitted directly to the processor and is not stored on our website or in our studio systems. The processor’s handling of your information is governed by its own privacy policy. Recurring membership payments are charged to the card you keep on file with our processor.

08how long we keep information

We keep your information for as long as you are a client and as needed to provide services, maintain treatment records, meet licensing, tax, and legal requirements, resolve disputes, and enforce our agreements. Treatment and consent records are retained in line with Arizona professional record-keeping expectations. When information is no longer needed, we delete or anonymize it.

09how we protect information

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted website connections, reputable hosting and payment providers, and limiting access to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10your choices & rights

You may at any time:

• Ask what personal information we hold about you and request a copy.
• Ask us to correct or update inaccurate information.
• Ask us to delete your information, subject to records we are required to keep.
• Withdraw consent for marketing or for use of your photos.
• Opt out of marketing emails and texts as described in Section 5.

Depending on where you live, you may have additional rights under state privacy laws. To exercise any of these rights, contact us using the details in Section 14. We will verify your identity before acting on a request, and we will not discriminate against you for exercising your rights.

11children’s privacy

Our website and online store are intended for adults. We do not knowingly collect personal information online from children under 13. Clients under 18 may receive select services only with a parent or legal guardian’s consent, and we collect the minor’s information from that parent or guardian. If you believe a child has provided us information without consent, please contact us so we can delete it.

12third-party links & services

Our website links to third-party sites and tools, including our Square booking pages, payment plan providers, social media, and product brands. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

13changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Significant changes may also be communicated by email or a notice on our website. Your continued use of our website or services after an update means you accept the revised policy.

14contact us

Questions about this Privacy Policy or your information? We’re happy to help.